Terms and conditions - Norwegian Holidays: Low prices on flights on hotel

Terms and conditions

The terms and conditions presented here are the terms regulating the agreement between the traveler and the travel agency TripX Travel AB.

Last updated: 2024-06-10

There are three types of conditions depending on the travel’s character:
1. Purchase and travel terms and conditions for vacation travels sold as individual travel components not covered by the EU Package Travel Directive
2. Terms and conditions for vacation travels sold as packaged trips covered by the EU Package Travel Directive
3. Swedish Package Travel Law, aka Paketreselagen

1. TripX purchase and travel terms and conditions for vacations sold as individual components not covered by the EU Package Travel Directive

These terms and conditions apply to the vacation travels where TripX only provides individual travel components according to the below.

Mediating hotel rooms:

When you book through TripX you use our technology to enter the hotels’ booking systems. In connection to the booking you sign a three-party deal with the hotel. The hotel will then be your contract partner. Shortly after your booking you will receive a hotel voucher giving you the right to the booked hotel stay. Please note that the normal time for check in is at 2.00 PM on the booked day of arrival, and check out at 12.00 PM on the day you leave the hotel. In certain cases, check out time might be at 11.00 AM. Note that if you have booked a double room for only 1 person, then the hotel has the right to optimize its occupancy and relocate you to a so-called “Twin / double for single use”, which can be a slightly smaller room with a single bed.

Mediating air travel:

When you book at TripX you use our technology to enter the airlines’ booking systems directly or indirectly. In connection to the booking you sign a three-party deal with the airline. The airline will then be your contract partner. In close connection to the time of booking you will receive (a) separate plane ticket(s), which are 100% paid for.

Mediating rental cars:

TripX has a broad cooperation with a number of different rental car companies, at the moment approximately 65. When you book your rental car through TripX you use our advanced technology to directly or indirectly enter the rental car companies’ booking systems, where you can get access to our negotiated minimum prices. The rental car companies are given the opportunity to offer you the best price on your enquiry. That means that the competition for your enquiry will be hard and there are often 5-10 different rental car companies trying to offer you the best price for your needs. In connection to the booking you sign a three-party deal with the car rental company. In the same moment that you make your payment to TripX, the charge for your rental car will be transferred to the rental car company. This means that the rental car company will be your contract partner. Soon after booking you will get a separate rental car voucher that is 100% paid.

Mediating transfer at the point of destination:

Types of transfers offered may vary between destinations, and available options will be presented during the booking process.

Definitions:

Transfer by bus: Transport shared with other travelers, and the size of the bus is based on the number of travelers and their choice of hotel. This may mean that the bus stops at more than one hotel and sometimes some distance from some hotels.

Transfer by taxi / private transfer: A private transport especially for the traveler plus any fellow travelers. This transfer will drive directly to the traveler’s hotel.

When you book a transfer with TripX you use our technology to directly or indirectly enter the transfer companies’ booking system. In connection to your booking you sign a three-party deal with the transfer company. At the same moment as you make your payment to TripX, the charge for your transfer will be transferred to the transfer company. This means that the transfer company will be your contract partner. Soon after the booking you will get a separate transfer voucher.

Booking information

It is the responsibility of the buyer to check that the booking confirmation sent through email is correctly corresponding to the booked travel products. Should anything be in-correct in the confirmation, or if the confirmation has not been received after the completed reservation, you should contact TripX immediately at [email protected].

Name information

It is the responsibility of the buyer to state the correct names of the travelers. The names of all travelers in a booking shall be entered in the following way:
SURNAME: all surnames / family names, exactly according to the spelling AND the order in the passport
GIVEN NAME: the first given name, exactly according to the spelling AND the order in the passport
Note: All other given names except the first one shown in the passport shall not be entered.
Some airlines and certain hotels do not accept name changes or corrections after issuing. In case an airline does not accept a change, a new ticket must be booked. Only the buyer can request changes to a booked travel, and this must be done minimum 5 working days before departure. If a change is possible, the buyer will cover any cost that may occur due to incorrect name, misspelling of name and/or incorrect order of name. Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made.

Administrative fee due to name changes

In the event of a name change, TripX will charge an administrative fee in addition to the cost of the airline company and/or the hotel. The fee is always at least EUR 50 per person. Potential changes are to be confirmed in writing by both the buyer and TripX before any such changes are made. Only the buyer can request changes to a booked travel.

Administrative fee for refund application of aviation taxes

In cases where a refund of aviation taxes can be applied for, TripX charges an administrative fee of € 50 fee per person.

Payment

It is possible to pay with bank, debit and credit cards. Your card will be charged immediately as the booking is paid for. There are no extra fees no matter what card is being used. We only accept cards issued in EU countries and countries that are part of the Schengen Agreement (including Norway and Switzerland).
In case of a refund the same card that was used for payment will be credited. It may take up to three days before the money is on the card,
TripX uses 3D-secure for encryption of all card payments. This very secure card payment solution is created by VISA and Mastercard and used to identify the card holder. No information being typed into the encryption device will be saved by TripX after your trip. Independent from the supplier rules and regulations we will debit your card at the time of booking.
Information regarding other payment options, “Online Banking”, “TripX Payment”, “Klarna Invoice”, “Klarna Interest-free & Instalment”, read more under the tab “Payment” on the starting page.
No matter the payment method, you will be bound to the travel agreement as if you had payed 100% of the price at the time of booking.Points or similar from the airline’s loyalty and membership programs cannot be used to pay for package holidays or parts thereof.

Prices

Presented prices include all taxes, fees and airport fees.
The following add ons are not part of the total price:
– Local airport taxes – and hotel taxes. Many cities/countries have introduced local taxes for tourist stays. These are to be paid for in cash by the customer at the place of destination, directly to the hotel. Information regarding the different destinations’ tax rules for tourists can be found on our respective travel destination sites at tripx.se.
– Local transports between airports while changing flights (such as in New York, London and Paris). This is paid for in cash by the customer at the destination
-Visa
-Many airlines today charge for luggage, and on occasion for manual check ins (machine or online check in is free of charge).

Price and amount errors

The fast and efficient technology of today might mean that both pricing and allocation of allotments might be wrong. We therefore reserve the right to get back to you with a correction within 24 hours, in case any serious errors occur. When the booking is made during a weekend, we reserve the right to contact you on the next weekday.
TripX reserves itself from any pricing errors, technical issues, data errors and changes outside out of our control. Such errors ca be caused by flight operators displaying places not accessible or the wrong prices given by the hotel booking systems or the rental car companies pricing systems. The customer will be informed as soon as TripX receives such information from any supplier.

Cancellation terms

Travel components booked and purchased from TripX, can be canceled for a fee in accordance with EU and Swedish consumer law. To minimize the fee, it is recommended that a cancellation protection be purchased. For information, see “Cancellation protection” below.

Note that 4-hour or 24-hour or other time-based right of withdrawal does not apply to package travel components. For more information, see the section “Right of withdrawal” below.

If cancellation protection is purchased in connection with booking a trip and obstacles have occurred in accordance with the cancellation protection rules, cancellation of all or parts of the travel components must always take place immediately after obstacles have arisen.

The trip must always be canceled before departure in order for any refund to be allowed. Only the buyer / main traveler can cancel a booked trip. When canceling travel outside our opening hours – always contact the airline and / or the hotel directly. Thereafter, notify TripX of the measures taken.

Cancellation Protection

In order to make it possible to cancel your travel in relation to sickness or a serious provable hindrance, we recommend you to purchase a separate cancellation insurance. Read more under the tab Cancellation Terms. Details about the cancellation protection are found here: https://www.tripx.eu/cancellation-protection

Re-scheduling terms

Travel components booked and purchased from TripX are not possible to re-schedule, unless the product “Flexible Rebooking” has been purchased. Click here for detailed information about the terms and conditions for “Flexible Rebooking”.

Children travelling alone

We cannot handle bookings where children travel alone, so we must direct you straight to the airlines, that, due to their presence during the whole flight, can guarantee secure care of your child.

Requests

Your requests are considered enquiries and cannot be guaranteed. Room distribution is cared for by the hotel, any specific model or rental car equipment will be handled by the rental car company. At TripX website you have the possibility to state your requests, but we cannot guarantee that they will be fulfilled. A bed or cot for children under the age of 2 is not included. Inform the hotel upon arrival if you need extra accessories. Any cost for extra accessories will be paid for by the customer at the destination.

Passport, visa and vaccinations

You are, as a traveler, responsible for holding a valid passport, visa, visa for stopover, necessary vaccinations and all other documents needed for the country that you are visiting during your trip.
Many countries demand that the passport must be valid for a certain amount of time after the departure date. It is the responsibility of the traveler to ensure that the passport has a validity in accordance to the rules of the destination.
Most countries outside of the EU demands a return ticket and/or a ticket for further travel from the country. If you cannot show this there is risk that you will be rejected at the airport or at arrival in the country. If you are not an EU citizen this might be the case in the EU as well. In those cases you have no right to a rebooking or a refund.

Preparations before departure, including requirements and restrictions to / from and at the destination

It is the customer’s responsibility to find out and to follow local restrictions and rules that apply to the country and the destination the customer / traveler is about to visit.

It is also the customer’s responsibility to find out and to follow any local restrictions and rules that apply to a stopover in a country other than the destination, and in the event the trip departs from or ends in a country other than the customer’s home country.

Necessary preparation, information gathering and actions

– before departure (e.g. entry rules, online registration, visas, tests, vaccinations and / or health declaration),
– on the journey (e.g. the rules applicable to aircraft and airports),
– at the destination (e.g. requirements for mouth protection, social distancing, quarantine and / or tests), and
– before the return journey (e.g. departure rules, tests, health declaration, possible quarantine on return),

is the sole responsibility of the customer / traveler.

Timetable changes up to 24 hours before regular departure

Until the regular check-in for air travel has opened online, usually 24 hours before the regular departure, it is always TripX who will communicate and implement any timetable changes. TripX takes no responsibility for changes made without TripX’s knowledge and by the customer directly with the booked airline. Such changes may result in the entire package trip being canceled, and in that case no compensation or refund will be paid to the customer.

Timetable changes later than 24 hours before ordinary departure

From the time that regular check-in for air travel has opened online, usually 24 hours before regular departure, it is always the customer’s own responsibility to check any timetable changes directly with the booked airline. TripX is not responsible for text messages, calls or e-mails that for any reason do not reach the recipient (e.g. due to spam filters). No later than 24 hours before departure, the customer must check with the departure airport and / or the airline that no late timetable changes have taken place. In cases where the airline allows cancellation due to schedule changes, this cancellation is made by TripX and the customer is refunded the full amount of the flight.

The implementation of the flight

TripX is only the mediator of plane tickets and will therefore accept no responsibility for any events associated with the implementation of the flight. Such as lost baggage, luggage fees not part of the price of air travel, cancelled flights and changes in the timetable. This responsibility lies with the airline and you should therefore direct any complains straight to the airline. Lost or damaged luggage must be reported at the airport to the responsible flight/handling company. This must be done in connection to the event. In the case of any delays, you as a passenger has the right to extensive compensation from the airline. Make your demands regarding this compensation in situ and in connection to the delay. Link to EU rules . It is often hard and time consuming to get this compensation after the event.
A started trip can never be changed through us and we do not provide “travel only” or one-way tickets.
Please note that flight times are stated in local time.
Do not forget to check your departure time for both the in and outbound travel 24 hours before departure. Please consult your airline’s website.
Many airlines charge for luggage and other services associated by the flight. Carefully check with the airline’s terms and conditions. It is often more expensive to pay for example luggage at the airport compared to booking this service in advance, either on TripX website in connections with the booking, or directly with the airline before departure.
Occasionally the airlines cooperate. This might mean that you book with one airline, but the flight is provided by another airline. This is relatively common and is called codeshare.
In exceptional cases the airlines will change the route, which might cause a layover not planned beforehand.
Some airlines include both food and beverages in the ticket price. Other airlines charge for food and/or beverages during your flight. For more information regarding the degree of service, please consult the airline website.
If a name change is allowed, there will always be a cost related to this fully administrated by the airline on top of our administrative charge.
If you have booked additional products such as a rental car through TripX you must always contact the supplier and notify them regarding any changes in time of arrival.
If you have booked any additional products outside of TripX, you should contact your supplier and notify them about the changes of the arrival time. TripX accepts no responsibility for any costs related to externally booked travel arrangements.
For information regarding luggage rules we direct you to the respective airlines rules and regulation found on the airline website. Rules vary a lot between airlines.

All flight segments on the airline ticket must be used in the order shown on the ticket. If a flight segment is not used, there is a risk that the airline will automatically cancel the remaining flight segments without the possibility of compensation.

Travel with special needs

We know that a disability can place extra high demands on all parts of the package trip. It is important for us that our customers get the best possible journey regardless of their needs, so if the customer or a fellow traveler has special needs or is wheelchair bound, it is very important that the customer contacts TripX before booking, and in addition to the desired trip combination (t. eg travel-flight-transfer-hotel) also provides TripX with all relevant information, so that we can investigate how this might affect your choice of trip.

State e.g. if someone needs to bring a manual or electric wheelchair, incl. its dimensions & weight, and if anyone needs a special on-board wheelchair to be able to get to and from the toilet. Wheelchair-bound passengers are not allowed to bring their own wheelchair in the cabin. The wheelchair is always transported in the aircraft’s cargo space, free of charge and is not included in the permitted or purchased amount of luggage. If the customer is traveling with an airline covered by the EU regulation, it is permitted to bring two mobility aids at no extra cost. If the capacity of the booked aircraft, pertaining to the number of wheelchairs, electric wheelchairs or similar, is fully utilized, or if the time between landing and departure on stopover is considered too short, the airline has the obligation and right to reject a customer’s request to bring a mobility aid.

Assistance at aircraft and airports, incl. any stopovers, must be ordered and approved by the airline well in advance of departure and according to the airline’s own registration times and rules. The same applies to ground transport and transfer companies.

Note that different rules may apply to different airlines, airports, transfer companies, car rental companies, tour operators and hotels.

If information regarding special needs is not provided to TripX before the booking is completed, or if the customer chooses to make the booking even though TripX has informed that stated needs cannot be met with certainty, then TripX cannot guarantee that these needs are met, and any related extra cost and / or penalties are the customer’s own responsibility.

Hotel

TripX is only the mediator of the hotel service. In a case where the delivered service is not in accordance with what has been booked the hotel must immediately be notified of the error. If no correction is made, the traveler should demand damages/compensation in situ from the supplier. If this is not possible the traveler should demand a certificate in writing from the supplier, stating what demands has not been met and why. TripX has no possibility to correct an error after you have returned home. TripX must be contacted immediately unless the shortcoming is fixed or reasonably compensated by the hotel. Note that if you have booked a double room for only 1 person, then the hotel has the right to optimize its occupancy and relocate you to a so-called “Twin / double for single use”, which can be a slightly smaller room with a single bed.

Rental cars

TripX is only the mediator of the rental car service. In a case where the delivered service is not in accordance with what has been booked the rental car company must immediately be notified of the error. If no correction is made the traveller should demand damages/compensation in situ from the supplier. If this is not possible the traveller should demand a certificate in writing from the supplier stating what demands has not been met and why. TripX has no possibility to correct an error after you have returned home. TripX must be contacted immediately unless the shortcoming is fixed or reasonably compensated by the rental car company.
We can never guarantee the availability of car seats with our suppliers – therefore, we recommend bringing your own car seat.

Transfer

The range of transfers can vary between destinations, and the available options are presented during the booking process.

Bus transfer: Transport shared with other travelers, and the size of the bus is adjusted according to the number of travelers and their choice of hotels. This can mean that the bus stops at more than one hotel and sometimes a bit away from certain hotels.

Taxi / private transfer: A private transport specifically for the traveler and any accompanying travelers. This transfer goes directly to the traveler’s hotel.

TripX only mediates the transfer service. In the event that the delivered service does not correspond to what was booked, the fault should be immediately reported to the transfer company.

If this is not possible, the traveler should request a written confirmation from the provider regarding what was not fulfilled and the reason for the deficiency.

TripX should be contacted immediately if the deficiency is not remedied or compensated to a reasonable extent directly by the transfer company. Note that the instructions on the transfer voucher must have been followed for any compensation from the transfer provider to be sought.

Some transfer providers require proof that an attempt to contact the provider was made to approve compensation, so the traveler is advised in such cases to take and save a screenshot from their phone showing that they have attempted to call the transfer provider’s emergency number.

If the transfer provider has not delivered the booked service and the traveler has had to arrange their own transport to the booked hotel, a receipt for the new transport must be able to be presented in order to receive compensation. The receipt must contain at least the following information:

– Name of the carrier, e.g., taxi company

– Price

– Date and time

– Route (“airport name” – “hotel name” or vice versa).

Complaints

If there is an error regarding any travel components, which can give reason for complaint during the vacation trip, the supplier (airline, rental company, hotel etc) must immediately be notified to this and be given the opportunity to correct the error. If a complaint during the trip is directed straight to the supplier, you should always ask for a written confirmation. This is of utter importance if you, after returning home, intend to demand compensation from the supplier. If you get any compensation straight from the supplier during the trip and/or if TripX has not been contacted when the shortcoming occurs, the right to compensation often becomes void. Any complaints where the traveler does not manage to reach an agreement with the suppliers can be sent to TripX for investigation. The complaint must contain: booking reference, departure date, a solid description of the issue at hand and preferably a written statement from the supplier regarding the issue and the cause of it. Depending on the type of complaint, we reserve the right of 3-6 weeks of handling in order to make demands to the supplier. The complaint should be sent using the form at www.tripx.se.

Rights of Air travelers

All air travelers rights are subject to a set of rules defined in the Montreal Convention. Read more by clicking the following link  The Montreal Convention

The EU also has its own directive, which all airlines within it must follow. Read more by clicking the following link  Regulation (EzC) No 261/2004

Right of Withdrawal

According to the Consumer Protection Act there is no right of withdrawal for travels containing transports and accommodation.

Dispute resolution, online

In the event that the customer and TripX disagree regarding the resolution of a situation that has arisen, both parties may choose to seek the assistance of an approved dispute resolution body, which is a neutral third party that helps consumers and traders to resolve disputes in a non-confrontational manner. The link to the EU’s online dispute resolution platform is https://ec.europa.eu/consumers/odr

TripX’s responsibilities

A deal regarding a certain transport, service and product is made between the traveler and the separate supplier. TripX is under no circumstances responsible for indirect losses, including loss of production or revenue, or any loss related to the inability to use the product or service as intended, loss of profit due to a third party agreement having failed, not being rightfully followed or not having been able to be made, or any indemnity due to this or similar losses or any default or lowered profit, which the user is being caused due to using the website, the content or the products being mediated by TripX.

Immaterial rights

Any immaterial rights (including patents, branding rights and copyrights) regarding the website and its content, belongs to TripX and/or its partners. Using the website or its content commercially, such as publishing or redistribution, is not allowed.

User misuse

TripX website must not be used speculatively. It is also not permitted to produce fraudulent booking no matter the purpose. Misuse of this kind might be a criminal offence and will be reported to the police. In coarser cases there might be damage claims for the one misusing the website. Any user that take part in anything described above, and who deliberately uses the website in a unduly manner will be expelled from using the whole or parts of the website.

External links

TripX will not take responsibility for other websites who have linked to TripX website, or the other way around: sites to which TripX websites has linked to.

Content on TripX and linked websites

TripX’s aim is that all communication should be virus free but accepts no responsibility for any consequences when that is not the case.
The TripX website is thoroughly carefully prepared and big efforts have been made to avoid and prevent errors of all kinds. However, the content may contain errors or be defective due to technical errors, spelling mistakes or other causes. TripX takes no responsibility for such errors or flaws. TripX will not guarantee ownership or copyright to content provided by a third party. TripX does not guarantee that the website has a certain accessibility or certain answering times. TripX actively denies any responsibility for both direct and indirect damages occurring due to the website or that the website is not functioning properly.
TripX website and its content is provided in “current condition”.
In the case where TripX despite the above is found responsible to pay damages/compensation, the total amount should never exceed one yearly basic amount (prisbasbelopp).

Applicable law

Any dispute regarding the use of the website or its content should in first be determined by Malmö District Court.
Integrity and security issues (GDPR), read more in this separate section

2. Terms and conditions for vacation travels sold as packaged trips covered by the EU Package Travel Directive

These terms complement the general travel terms and conditions complement the Swedish Package Travel Law.

Booking information

Name information

Administrative fee due to name changes

Administrative fee for refund application of aviation taxes

In cases where a refund of aviation taxes can be applied for, TripX charges an administrative fee of EUR 50 fee per person.

Payment

It is possible to pay with bank, debit and credit cards. Your card will be charged immediately as the booking is paid for. There are no extra fees no matter what card is being used. We only accept cards issued in EU countries and countries that are part of the Schengen Agreement (including Norway and Switzerland).
In case of a refund the same card that was used for payment will be credited. It may take up to three days before the money is on the card,
TripX uses 3D-secure for encryption of all card payments. This very secure card payment solution is created by VISA and Mastercard and used to identify the card holder. No information being typed into the encryption device will be saved by TripX after your trip. Independent from the supplier rules and regulations we will debit your card at the time of booking.
Information regarding other payment options, “Online Banking”, “TripX Payment”, “Klarna Invoice”, “Klarna Interest-free & Instalment”, read more under the tab “Payment” on the starting page.
No matter the payment method, you will be bound to the travel agreement as if you had payed 100% of the price at the time of booking.Points or similar from the airline’s loyalty and membership programs (e.g. EuroBonus, Reward, Finnair Plus, Emirates Skywards, Miles & More, SkyTeam, Wizz Air Discount Club, EasyJet Plus) cannot be used to pay for package holidays or parts thereof.

Prices

Our prices include all taxes, fees and airport fees.
The following add ons are not part of the total price:
Local airport taxes – and hotel taxes. Many cities/countries have introduced local taxes for tourist stays. These are to be paid for in cash by the customer at the place of destination, directly to the hotel. Information regarding the different destinations’ tax rules for tourists can be found on our respective travel destination sites at tripx.se.
Local transports between airports while changing flights (such as in New York, London and Paris). This is paid for in cash by the customer at the destination.

Visa

Many airlines today charge for luggage, and on occasion for manual check ins (machine or online check in is free of charge).

Price and amount errors

Cancellation terms

Package travel booked and purchased from TripX, can be canceled for a fee in accordance with the Package Travel Directive. To minimize the fee, it is recommended that a cancellation protection be purchased. For information, see “Cancellation protection” below.

Note that 4-hour or 24-hour or other time-based right of withdrawal does not apply to package travel. For more information, see the section “Right of withdrawal” below.

Re-scheduling terms

Travels booked and purchased from TripX are not possible to re-schedule, unless the product “Flexible Rebooking” has been purchased. Click here for detailed information about the terms and conditions for “Flexible Rebooking”.

Cancellation Protection

Children travelling alone

We cannot handle bookings where children travel alone, so we must direct you straight to the airlines, that, due to their presence during the whole flight, can guarantee secure care of your child.

Requests

Passport, visa and vaccinations

Preparations before departure, including requirements and restrictions to / from and at the destination

It is the customer’s responsibility to find out and to follow local restrictions and rules that apply to the country and the destination the customer / traveler is about to visit.

Necessary preparation, information gathering and actions

is the sole responsibility of the customer / traveler.

Timetable changes up to 24 hours before regular departure

Timetable changes later than 24 hours before ordinary departure

The implementation of the flight

Travel with special needs

Note that different rules may apply to different airlines, airports, transfer companies, car rental companies, tour operators and hotels.

Hotel

Rental cars

Transfer

The range of transfers can vary between destinations, and the available options are presented during the booking process.

Taxi / private transfer: A private transport specifically for the traveler and any accompanying travelers. This transfer goes directly to the traveler’s hotel.

TripX only mediates the transfer service. In the event that the delivered service does not correspond to what was booked, the fault should be immediately reported to the transfer company.

If this is not possible, the traveler should request a written confirmation from the provider regarding what was not fulfilled and the reason for the deficiency.

– Name of the carrier, e.g., taxi company

– Price

– Date and time

– Route (“airport name” – “hotel name” or vice versa).

Complaints

Travel guarantee

TripX has given a Travel Guarantee to the Chamber of Commerce. The Travel Guarantee is valid when purchasing a vacation trip at TripX, containing of at least two parts (air travel, hotel or rental car) on the same confirmation. The Travel Guarantee will not be valid when purchasing for example flight, rental car or hotel only.

Rights of Air travelers

All air travelers rights are subject to a set of rules defined in the Montreal Convention. Read more by clicking the following link  The Montreal Convention

The EU also has its own directive, which all airlines within it must follow. Read more by clicking the following link  Regulation (EzC) No 261/2004

Right of Withdrawal

According to the Consumer Protection Act there is no right of withdrawal for travels containing transports and accommodation.

Dispute resolution, online

TripX’s responsibilities

Immaterial rights

User misuse

External links

TripX will not take responsibility for other websites who have linked to TripX website, or the other way around: sites to which TripX websites has linked to.

Content on TripX and linked websites

Applicable law

Any dispute regarding the use of the website or its content should in first be determined by Malmö District Court.
Integrity and security issues (GDPR), read more in this separate section
Integrity and security issues, see separate section.
When you book a trip or hotel with TripX Travel AB, directly or via any of our distribution partners, you also accept that we will save your email address for future marketing. We will not share your email address with any third party.

3. Swedish Package Travel Law
The guiding regulation is the Swedish Package Travel Law (Paketreselag 2018:1217): https://www.riksdagen.se/sv/dokument-lagar/dokument/svensk-forfattningssamling/paketreselag-20181217_sfs-2018-1217.
Version in English: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32015L2302&from=EN

Important information

All Inclusive rules in Spain

In 2020, the Balearic Government implemented restrictions on the sale and availability of alcohol in selected holiday destinations:

Magaluf on Mallorca
Playa de Palma on Mallorca
El Arenal in Mallorca
San Antonio in Ibiza

According to the rules, those staying at an All Inclusive hotel in one of the above locations can be served a maximum of 6 alcoholic drinks a day as part of the All Inclusive package – 3 for lunch and 3 for dinner.

You should be able to purchase additional alcoholic beverages if you wish, and soft drinks are unlimited at any time of the day.

In these areas, the sale of alcohol in shops stops between 21:00 and 08:00, and certain activities considered to create problems with sobriety have been banned.

No other resorts in Mallorca, Ibiza, Formentera and Menorca than the 4 above are affected by these rules. The Canary Islands and destinations in mainland Spain are also excluded.

Always check in advance what is included in your particular all inclusive package before you book, changes should be seen quickly.

Allergies
We travel to a lot of different countries where the knowledge about special diets and allergies might vary, but in general it is less than back at home. Unfortunately, we cannot influence the food preparation methods or the food offerings at the hotels – so special foods can never be guaranteed.
If you have an airborne allergy, such as peanut allergy, you need to contact the airline before departure. The airlines can never guarantee a completely peanut-free flight.

Arrival
Every hotel gives a time for check in (this might change in short notice). On the normal occasion the rooms are not accessible before the given time for check in on the day of arrival, but this differs a lot from hotel to hotel.
Some hotels will demand a deposit when checking in, which is repaid when you leave. It might take some time to get a deposit back that was paid by credit card – this is outside of our control. Some hotels charge an extra fee/deposit for such things as a remote control to the TV or air conditioning unit.
Please note that some hotels demand that the main customer must be 18 years old at the time of checking in.

Departure
According to the international hotel standards you are in possession of your hotel room until time for check out – the check out time is given at each hotel (this can be changed on short notice). The given time is valid even if your departing flight is late in the evening/night. If you have a late flight it might be possible to negotiate a later check out/rent a day room – please contact the hotel reception regarding this issue. The cost will be paid directly to the hotel.
It is quite common for hotels to offer a luggage room and access to a shower even after check out – contact the hotel reception for information.
If your passport has been left at the reception – please remember that it is your responsibility to collect it in good time before your departure.

Connections
If you need to book a hotel night or other connecting transport other than what is in your booking you should always book with the option of change/cancellation, in order to avoid any change/cancellation fees as your flight times might change, or a flight might be cancelled. You should make sure that it is at least three hours between the connection and the flight booked.

Distances
Many hotels consist of several buildings, which might mean that you stay a long distance from the hotel reception, restaurant etcetera. The distances/times given is for the closest beach/local centrum and is given from the hotel’s property borders.

Luggage
We recommend you to pack any necessary medication and valuables in your on board carry on.
If any checked in luggage is damaged or disappears you must report this directly after landing. Please note that a special report, P.I.R. (Property Irregularity Report) must be written already at the airport for the airline to have the possibility of handling any claims. If the damage is not detected at the airport, a few airlines accept damage reports within 7 days of the incident, in these cases you make your report directly to the airline.

Pictures
When photographing a hotel an angled lens is sometimes used. These might make hotels, pools and rooms appear larger than they are. The apartment/hotel room you are given might have a different view than the one shown at the respective hotel. An interior picture might also show a certain type of, or size of, the hotel’s many apartments/rooms. This means that the room which you have booked might look different and be positioned differently.

Noise
In both small and large travel destinations the everyday life continues even during tourist season. Garbage disposal, deliveries etcetera will occur during all hours of the day. Local traffic might also be more intense during certain times – in some countries this slows down during the siesta (early afternoon).
Restaurants, bars and clubs are open until midnight, often longer – so you might experience noise and music from the nightlife. Loud music, traffic noises and other noises outside of the hotel is regulated by the local authorities and therefore totally out of our or the hotels control.
In some hotels all noises can be heard quite easily so it is important that everyone tries to be respectful during their stay. According to international practise it should be quiet in a hotel after 24.00. If you are bothered by other guests, contact the hotel reception.

Fitness
In the hotels where there is a gym the equipment is often limited and the standard simple. There might be a fee for using the hotel gym. The hotel tennis, pool and miniature golf courts might be associated with a fee and of a variety of standards.

Flora & fauna
We recommend bathing shoes, especially in Egypt, Croatia and Greece where there are corals and possibly cobble stone beaches.
Smaller animals are often a part of your visit abroad. In warmer climate flies and mosquitoes are common, it is recommended to bring a mosquito repellent or to buy it in a local pharmacy at the destination.
If you are having issues with cockroaches or ants in your hotel you should always contact the reception, as the staff can help with bug spray if needed. Unfortunately, free roaming animals might occur in the destination which is completely out of our control.
Hotels in the presence of rural buildings might be a reality – this means that you might have to live next door to roosters and other animals with all that it means.

Hotel classification
Every hotel and vacation complex are officially classified by each country’s tourist authority. According to international standards, hotels and vacation complexes are assessed by the respective tourist authority. The assessment only rates standards and facilities – the location is, for example, not assessed. Each hotel is rated according to the official classification. This means that the difference between 4 and 5 stars might be minimal.
As we cooperate with a lot of different suppliers, our partners name their rooms according to what they see fit. This means that what is classified as a Superior Room on the hotel’s own webpage might be named as a Premium Room with supplier A and a Deluxe Room with supplier B.

Weekends and national holidays
Regarding local weekends and holidays (including religious events such as for example Ramadan) we direct you to the respective country’s tourist information or embassy. Other countries’ traditions might be nice to participate in, but it might also mean that the mobility, opening hours and other things are affected during your stay, a fact that is complete out of our control.

High and low seasons
During the high season the place will be bustling, restaurants and bars will be open – everything is busy. This might bring crowds, lots of waiting and full beaches. During the low season you could often expect a better service, no queues and plenty of space on the beach. On the other hand, some hotels, restaurants etcetera are closed during the low season and the destination might feel “closed”. In the beginning and in the end of the season activities/facilities at the hotels/destination might be limited or for a fee.

Internet
If a hotel has an internet connection it might be good to know that it is not necessarily as quick and stable as at home. Many hotels won´t allow you to connect to a VPN or similar as their connections are closed for this type of traffic. Internet not working is not grounds for compensation as it is completely out of our control.

Left behind
If you accidentally leave personal belongings on a flight, a transfer or a hotel you should turn directly to our partner/supplier for assistance. We take no responsibility for property left behind and cannot help you search for it.

Air conditioning
If the hotel is equipped with air conditioning this is specified in the hotel description and might mean that it is only present in the common areas of the hotel. Air conditioning might be limited to certain hours of the day or to the warmest period of time. In most hotels the air conditioning will only be usable when you occupy the apartment/room and in most cases, there is one air conditioning unit per apartment/room, normally in one of the bedrooms. There are a huge number of different systems/models of air conditioners and the capacity and noise will differ.
In some hotels air conditioning is an extra and payment will then be made directly to the hotel.

Meals
Breakfast, half board, whole board and All Inclusive are possible add ons in many hotels, unless it is included in the price when it will be shown on your booking confirmation. If the arrival or departure to/from the hotel is early morning or late at night it is not always possible to use one or a few meals if you have ordered breakfast, half – or whole board or All Inclusive. Please note that no meals will be included before or after check in/out.
If you book a half/whole board or All Inclusive there will in most cases be a buffet or special menu that is included – this might differ depending on season and occupancy.
If there is an à la carte-restaurant, reservations will always be made by talking to the hotel staff, and any reservation fees will be paid directly to the hotel.

Newly built hotels
We know by experience that everything does not always go according to plan when opening a new hotel. A totally brand new hotel will always suffer from “baby diseases” such as minor operational disturbances or that routines are not being completely in place.

Passports and visas
For travels to a lot countries you must have a passport, which is valid until at least six months after your return trip, please note that provisional passports won´t be accepted at all destinations. Children, regardless of age, must carry their own passport.
Travelers should examine what rules apply by contacting the embassy or consulate of the destination. It is your own responsibility as a traveler to ensure that you have all necessary travel documentation such as a valid passport and a visa when needed.

Pool
If the hotel has a heated pool this will be specified in the hotel description. A heated pool will, on most occasions, mean a water temperature at approx. 20-24 degrees Celsius, unless otherwise specified. A heated pool may drop one or a few degrees in the morning/evening and if there is a bad weather. If a hotel has several pools, there will normally only be one that is heated. For reasons of space there are rarely sunbeds for all people staying at the hotel and it is normally not permitted to mark/reserve the sunbeds. At many hotels you are not allowed to bring food and beverages from the pool to your room/apartment.

Travel Insurance
It is important to be fully covered by an insurance. Always check what kind of insurance you have and what travel protection is included. If you have home insurance, you should check if it includes a travel protection outside the Nordics. Please note that the EU medical card only covers health care connected to the public health system in the country that you visit. You will find which countries the card is valid in on the Försäkringskassans website.

Smoke free hotels
Hotels with a non-smoking policy is getting more and more common. Some hotels will only allow smoking in designated areas, but most common is that smoking is allowed on your balcony/terrace. A smoking ban will also apply to e-cigarettes. It is often forbidden to smoke indoors, both in the room/apartment and in the hotel’s common facilities such as the reception, pool area and any restaurants. We ask you to be respectful and follow the hotel’s rules.

Beaches
Please note that there might be under water currents or tidal differences – respect any warning flags on the beach. Sea urchins, jellyfish and seaweed, among other things, will occasionally be seen on many beaches.

Cleaning
Cleaning a hotel room or apartment means cleaning of the floors, the bathroom, wiping the tables, emptying the waste baskets and make the beds. In other words, a simpler cleaning, which could happen both in the morning and in the afternoon. In some cases (not often) an extra fee will be charged for cleaning on the date of departure (usually for apartments only).

Beds
The standard measurement for an ordinary bed is normally 80×200 cm.
Mattress pad is rarely included in the normal standard. The beds might feel a bit harder than you are used to due to this.
Often the extra bed is a chair/sofa bed or a foldable bed of much simpler standard than the ordinary beds.
It might feel crowded in the apartment when extra beds or a cot is being used.
In some hotels, children (2-11 years) can share an extra bed.
Grandlit is a small double bed, at least 120 cm wide, with one set of bedding.

Double rooms can have a double bed or 2 combined single beds

A three-person room will not guarantee three beds. In most cases they will have two double beds and one provisional movable bed. In some hotels the rooms have two wide beds in which case no extra bed will be offers (e.g. the children share beds with their parents) – this is most common in destinations outside of Europe, but it happens in our part of the world as well.

It is often possible to borrow a cot in most hotels, but we can unfortunately not guarantee it. Type into the “wishing” field at the time of booking that you need a cot and we will pass it on to the hotel. There might be an extra fee.

Transfer
It is possible to pre-book transfer to the majority of all our destinations. We recommend you to do this at the time of booking so that you can avoid the administrative fee (EUR 50) you have to pay when contacting our customer service for manual booking. Transfer can be booked manually no later than 7 days before departure.
In many destinations the bus transfer is made for several flights at once, meaning that you might have to wait at departure and arrival. The transfer bus might stop at several destinations during its route, and if there is a lot of traffic on the roads it might take a while before you arrive at your hotel. If you want a fast and smooth transfer a private transfer is recommended.
You are responsible to make sure that all your luggage will be loaded and unloaded on the bus. Keep in mind that the bags will be packed tight, just as on the flight. The suitcases and its contents should be prepared for this.
We can never guarantee that a child car seat will be available with our suppliers – therefore we recommend you to bring your own. When it is accessible there might be an extra fee which is to be paid in connection to the transfer taking place.
When cancelling a transfer, no refund will be given.

Valuables
Keep your valuables and money in the hotel safe. Some hotels charge a fee and a deposit if you want to use their safe.

Heating and water
In some hotels heating costs extra, if so, payment will be made directly to the hotel. There are a number of different heating systems/modules which differ in capacity and noise level. Some hotels have central heating meaning that heating is on, as a general rule, during the period November – March.
The hot water is often heated by solar panels or similar on the roofs. It might happen that the hotel runs out of hot water temporarily during the time of the day when many of the guests take a shower, or due to low water pressure. Water rationing might happen during extreme circumstances.